Shipping

I aim to get your parcel to UK addresses within fourteen working days from dispatch unless is stated
in the description the date of availability. If you require faster delivery or delivery to other parts of the world then feel free to email me and I will get back to you as quickly as possible to accommodate your needs or answer any queries.

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Easy Returns and Exchanges

For your peace of mind, I offer a seven day cooling off period. I want everyone who buys a piece of
my art to be completely satisfied and to be able to make a purchase without worry. Once you have
received the work you have seven days to live with it to make sure it is the piece for you.
If the artwork has been damaged in the post please keep all packaging and refer to my full returns
policy below for further details. I aim for your experience of working with me to be as smooth and
positive as possible.
If you experience any problems at all regarding your order please email me at irenpuj@live.co.uk
and I will be happy to help.
Thank you.

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Full Returns Policy

Original Artwork Return Policy
Please unpack carefully and retain all packaging until you have decided that you are happy with
your purchase.
From the time you receive your original artwork, you have seven (7) days to decide whether to
keep the work or return the artwork in its original condition for a refund. 

We also require all returned artwork to be shipped out by the buyer within three (3) days after
confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from
Iren Puj | Simply Art Gallery and are not fully satisfied, you have: 

Seven (7) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork. 

***Do not ship the artwork before contacting us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
 

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please contact our email support
at irenpuj@simplyartgallery.online to give us your order information and the reason for wanting to return the
work.

Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of
the original packaging, you’ll be responsible for purchasing similar packaging materials to send the
artwork back safely and securely to the artist. Please contact me for advice if needed.

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Step 3 – Email irenpuj@simplyartgallery.online to complete the return process.
Once the piece safely reaches the artist, Iren Puj | Simply Art Galllery will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus
shipping costs and international customs fees, if any). Damaged art work caused by improper
packaging will not be refunded.

Additional return information
Additional shipping fees may apply for international returns. 
 
What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email irenpuj@simplyartgallery.online to
give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos
to irenpuj@simplyartgallery.online

Step 4 -  Iren Puj | Simply Art Gallery will contact you to discuss next steps.